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KMID : 0941820060160020092
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Korean Journal of Clinical Pharmacy
2006 Volume.16 No. 2 p.92 ~ p.95
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Survey on the Satisfaction of the Medication Counseling for Outpatient Prescription
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Kim Hyun-Ji
Kang Jin-Suk
Park Jung-Yun
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Abstract
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Medication counseling improves patients’ compliance, which enhances the effectiveness of treatment and reduces the medical cost consequently. Since separation of dispensary from medical practice took place, most patients have had to go to pharmacy after receiving prescription from hospital. The improtance of medication counseling in pharmacy thus has been emphasized. To study the present conditions of medication counseling from the pharmacists and the patients satisfaction with them, we conducted a survey with questionnaires. The subjects were 146 outpatients and 55 pharmacies located in Yeongdeungpo-gu. The research showed that 69.9% of the outpatients had received medication counseling and only 35.5% of them were satified with it. The main reason for their unsatisfaction was insufficiency of explanation. a number of patients(75.3%) were thinking that medication counseling from the pharmacists is necessary for appropriate administration and optimal efficacy of the medicine. Among 55 pharmacies involved in the recearh, 17 of them(30.9%) answered that they have been giving patients medicaiton counseling, which were mostly verbally done. Only 8 of them(14.5%) were providing medication counseling like these: 1) Lack of time, 2) insufficient information, 3) inappropriate counseling skills. To improve these problems, they hope to get more information about prescription and specific medicines from pharmacy in hospital. If hospital decides to hold the lectures on medicaiton counseling, about 80% of the pharmacists tend to take part in them.
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KEYWORD
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Outpatient, Medication Counseling, Satisfaction
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